About Us
Simply put, the Nevada Help Desk trains, certifies and employs.
What We're All About
As a National Registered Apprenticeship Program (RAP) under an official USDOL technology intermediary, Nevada Help Desk has successfully trained students and connected them to employment upon completion of their certification training.
Learn Something Every Day
“You never change things by fighting the existing reality.
To change something, build a new model that makes the existing model obsolete.”
― Buckminster Fuller
Our Vision
Who We Are
"It is impossible for a man to learn what he thinks he already knows."
Our passion is giving people and businesses resources they never knew existed, in order to reach boundaries they never considered.
We are unlike any Nevada organization because we train, certify and employ underserved and underrepresented students with the help of our dedicated consortium members.
Our training pipeline begins as early as age seven. You read it right: 7! We created The Nevada Help Desk Consortium to pinpoint eager youth, then offer a STEM workforce pipeline that follows them through graduation and ultimately prepares them for success in technology.
After certification, we hire our students as apprentices, interns or self-employed independent contractors to manage flexible, short-term projects from government agencies, businesses, schools and non-profit organizations. This type of labor market is called a gig-economy. Our statewide service offers “in-demand” digital support, such as Web Setup/Edits, Online Marketing, Search Engine Marketing (SEM), Search Engine Optimization, Automation and Online Marketing.
Our student support agents involve Nevada at different levels (high school, college, experts). Our expert-level experienced agents come with years of experience in a broad range of front-end mobile and desktop technology.
Passionate People
Our support agents have the highest levels of technology training that often creates multiple job requests. All agents (high school, college / university level and experts) work for Nevada Help Desk because they are passionate about sharing the power of technology with others
Integrity Standard
Our training program for youth involves technology plus 12 core values: ethics, respect, honesty, self-discipline, keeping commitments, accountability, responsibility, humility, persistence, self-control, timeliness and kindness. Graduates understand their success is only partially dependent upon tech skills.
Response Times
We normally complete support ticket requests within 72-hours from submission. Complex, custom requests may take longer. Questions regarding new or existing business matters can be answered through LIVE Chat service 24/7 – powered by student agents.